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Many pre-sales and support questions can be answered here at the One on One Internet FAQ. Please take a moment to look through the FAQ before calling support or entering a support request at the Help Desk.

Additional information can be found on our KnowledgeBase.

 

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FAQ


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To access it enter the following URL in your browser: http://yourdomain.com/menu/ where yourdomain is your domain name. Upon setting up an account with us, you should familiarize yourself with your Control Panel. It is a very powerful administrative tool that gives you complete control over your account.

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Check the www directory in the file manager and see if you have an index page is named index.htm or index.html. It has to be index.html or index.htm. This is the file that gets loaded when you enter the site.

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Actually, domain transfer is a bit of a misnomer. What you need to do is update the Name Server records on your domain registration to point to One on One Internet. You must present our DNS to your domain registrar- NS.ONEONONEINTERNET.COM NS2.ONEONONEINTERNET.COM NOTE: If you signed up a new domain with us, you don't need to do anything.

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Yes, you can upgrade / downgrade your plan at any time. Please call the sales department or email your instructions to sales@oneononeinternet.com.

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To add or delete POP boxes, use the Mail Manager in your control panel located at: http://yourdomain.com/menu/

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An Autoresponder is similar to an alias, but it also will send an automatic e mail reply back to the sender. You can have an unlimited number of Autoresponders for no additional cost. This is configurable in your Control Panel.

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All POP clients can be used. Any program which downloads the files from our server onto your computer can be used. You can use mail user agents which run on our servers (such as pine), with a special configuration. You cannot use IMAP programs.

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An e mail alias means if you send mail to webmaster@yourname.com, that address is aliased (forwarded) to whomever needs to receive it. It can be one person or multiple people, however you need to set up the forwarding in your Control Panel. This is especially useful for individuals running small companies that want email addresses in their domain name forwarded to their private email addresses. To set it up, got to your Control Panel, then Mail Manager. You can click on any of the email accounts on the left and edit them. Once you have clicked on an email account, you should check the "Forward email addressed to to address(es) outside your domain" check box and then supply the email addresses to forward to in the box below. It is unlimited, so set up as many as you need!

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CGI scripts (Common Gateway Interface) are used to provide things like counters, form responses, guest books, and many other things. We give you full CGI access at no extra charge! You can write your own scripts, install third party scriptes, or use one of our preinstalled CGI scripts.

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A Virtual Domain means having your own domain (http://www.your name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e mail address domain name (you@yourname.com).

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Yes, you will be able to access the domain address with or without the "www" in front of the domain name.

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Extra bandwidth is $5 per gig per month, in addition to your regular monthly payment. If you exceed your plans bandwidth quota, your account will automatically be charged an extra $5 for each gig over your limit. Additional bandwidth can be added using the Upgrade CP tool in your control panel.

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Additional disk space is $2.50 per 50 MB, and can be added using the Upgrade CP tool in your control panel.

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The only limit is the quantity of email accounts your current plan has.

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No, cgi scripts must be kept in the cgi-bin directory and run from there.

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Yes. You can edit your website any time day or night.

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