One on One Internet - It's Your Life...It's Your Business...We're One on One Internet
Support
 
questions?
Call us toll-free

 

Referral Rewards
One on One Internet gave me all the help I needed to set up a site for my real estate brokerage. I didn’t know it could be this easy!

 

/ support / support center / AlaCart Shopping Cart

 

AlaCart Shopping Cart


Are there restrictions on usernames and passwords?


These are the same as your control panel usernames/passwords. If there is a need to have a username/password distinct from your control panel username/password, please contact support. There may be a fee associated with making this kind of change. Usernames and passwords are case-sensitive. Only alphnumeric characters may be used.


Can I customize the scripts?


Yes, but this may affect your ability to receive future upgrades.


Can I submit a CSV format list of products?


No. Currently, they must be entered in the admin suite.


Is there a way to keep an order history for customers so that they can just order the same thing as they did before?


Not currently.


Can I get a copy of the source code and modify it to meet my needs?


The program files are readable/writable by the user, so you are free to make modifications as you see fit. The files are in the s-cart directory. Please note that if you make any changes, you may not be able to receive future upgrades, and we may not be able to support any problems that you encounter with AlaCart in the future.


How do I change my password?


(1) Go to: http://your_domain.com:7070/s-cart/admin/index.phtml
(you will have to enter your username and password to enter this page)

(2) Change the URL to http://your_domain.com:7070/s-cart/admin/setup.phtml

(3) Under "Change Password", enter your current username and password, and your new password twice.

(4) Click "Update Password".


My 'Categories'drop down box in the 'Add Product' page comes up empty. What's up?


When you add a category, you must define whether is contains subcategories or products. The default is products.

If you change it to subcategories, then it will *not* appear in the pull-down list in the add product screen.

Unfortunately, it cannot be changed after it has been created, so you will have to delete any that were incorrectly created, then recreate them correctly.


Will my added fields for a product listing appear when a category is selected, or only when you specifically click on that product?


The first listing of products only shows the pre-defined fields. When you click on the product name, it will show your added fields then.


How do I edit the pre-defined category fields?


You cannot delete fields. You can only leave it blank, or enter a value for it.


How do I edit the pre-defined main headings?


These cannot be edited.


I try to add something to my basket, but when I check basket contents, it is not there.


The Shopping Cart uses cookies to track a user's ordering actions. Make sure cookies are not disabled on your browser.


The logo in the upper-left corner of the checkout page is not showing.


The problem is that the URL entered for the logo was entered as an absolute path, not a relative path. Since the checkout page is secure, it tries to call the insecure path, and this causes the error. To correct, go to the "Look and Feel" page of the Administration Suite. Change the "Logo URL (path and name of logo on the server):" to a relative path. For example,

If it is currently:

http://domainname.com/images/alogo.gif

Change it to:

../images/alogo.gif


This will grab the logo in reference to the current directory (s-cart) and correct the problem. The "../" at the beginning refers to the /your_domain-www directory on the server.


There is no 'Add to Basket' button on my Shopping Cart program.


Make sure that the Cart is being called on port 7070. If it is called on the default port (80), sometimes the 'Add to Basket' button will not appear.

Here is the format of the URL to call the program:

http://your_domain.com:7070/s-cart/index.phtml

To change this, perform the following steps:

(1) Go to: http://your_domain.com:7070/s-cart/admin/index.phtml
(you will have to enter your username and password to enter this page)

(2) Change the URL to http://your_domain.com:7070/s-cart/admin/setup.phtml

(3) Under "Change Paths", enter your username and password, and after "Your Domain Name", add :7070 to the end of your domain name.

(4) Click "Update Path".

 


solutions sign up support resellers about us
© 2005, TruePresence, LLC. , All Rights Reserved.