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POSSIBLE CAUSES:
-
You did not name your first page
with one of the valid file names (see below),
so the placeholder page still displays. This
needs to be exact
-
all lowercase letters, spelled
correctly, etc.
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You uploaded to the wrong place.
All uploads of your web content need to go into
'<domain>-www'. If you have uploaded to
the wrong location (such as the root folder of
your account) the server will not display your
pages.
ACCEPTABLE INDEX
PAGE FILE NAMES
(in order of precedence):
default.htm
index.phtml
index.pht
index.cgi
index.shtml
index.htm
index.html
index.php
index.php3
PROBLEM:
You ordered hosting
from us but your domain name still goes to the
previous location.
POSSIBLE CAUSES:
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Your registrar still has the
old DNS (nameserver) information on file for
your domain name. Did you modify the record with
them? See our Domain Transfer page for information.
-
Your registrar has the right
information but the change has not yet propagated.
It takes anywhere from 1-3 days for a change
in domain registration to spread out (propagate)
to all ISPs around the world. Has it been 72
hours since the change?
PROBLEM:
Your email is not
being received properly, or you are getting an
error message when checking a mailbox at your domain.
POSSIBLE CAUSES:
-
Your email software is not set
up correctly to check the POP account you created.
Review the information at the Support Bookshelf
to make sure you are using the right configuration
for your email client.
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Your domain name is not moved
over yet (see above) or not propagated. Email
will not work properly until the domain name
is fully updated to point to our servers.
-
Check your Mail Manager configuration
in your Control Panel to make sure you have set
up the account correctly. Is it set up as a POP
box or does it forward elsewhere?
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Check the "Default" setting
in Mail Manager to make sure that improperly
addressed mail, or mail that is sent to an account
name that you do not have at your domain, gets
sent to where you want it. When you first set
up your account, this is set to send all undeliverable
mail to the mailbox created by the server (identical
to your domain name). You should change this
to reflect how you wish to handle this type of
mail.
PROBLEM:
You changed your
password, now you can't log in!
POSSIBLE CAUSES:
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Have you waited at least 10 minutes
before attempting to access your site Control
Panel? It takes a few minutes for the server
to process your request.
-
Are you typing it exactly, including
case? The system is extremely case-sensitive,
so even one capital letter where it shouldn't
be will be enough to deny you access.
-
Did you change your password
to one that has more than 8 characters? If so,
the system has truncated it to 8 characters.
So if you picked a password of "splashdown" it
actually got set to "splashdo".
PROBLEM:
You cannot get FrontPage
extensions to install for your domain
POSSIBLE CAUSES:
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You have previously uploaded
content to your account using FTP or other transfer
method. Remove all content and try again.
-
You have software installed in
your CGI-BIN or other folder that uses its own
'.htaccess' file. FrontPage manages its own security
so there can be no other .htaccess files present
when attempting to install the extensions. Install
extensions first, then install your 3rd-party
software.
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You have used the Protect Directories
tool. This conflicts with FrontPage's security
scheme. Remove any directory protection and try
again.
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You installed of a shopping cart
or other CGI/Perl program that has directory
protection. See above.
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